FAQ
Frequently Asked Questions
Everything you need to know before placing your order.
Placing your order
How do I place an order?
Browse our collections, choose your size and color, add the pieces to your cart, and head to checkout. As soon as your order goes through, you'll receive a confirmation email.
Can I change or cancel my order after placing it?
If your order hasn't been processed yet, we may be able to update or cancel it. Reach out through our Contact page as soon as possible so we can check the status. Once an order has been processed or shipped, changes are no longer possible.
What happens after I place my order?
You'll get a confirmation email right after checkout. Once your order is packed and shipped, we'll send a second email with your tracking number so you can follow it from there.
Shipping & delivery
Where do you ship from?
Orders may ship from different fulfillment locations depending on the piece you ordered.
How long does shipping take?
Processing usually takes 1–3 business days from the time your order is placed.
Estimated delivery is typically 7–12 business days after processing, depending on your location. Delivery times are estimates and may vary due to customs, holidays, carrier delays, or order volume.
Do you offer free shipping?
Yes — free shipping is available on orders over $60. For orders under $60, a standard shipping rate is calculated at checkout based on your destination.
Do you ship internationally?
We currently ship to the United States, Canada, the United Kingdom, Spain, and Italy. We're working on expanding to more locations soon.
Returns & exchanges
What is your return policy?
For complete details on timeframes, conditions, and eligibility, please review our Returns Policy.
How do I start a return?
The steps and contact information are outlined in our Returns Policy. If you need help, reach out through our Contact page and we'll guide you through the process.
Can swimwear be returned?
For hygiene reasons, swimwear returns have specific conditions — items must be unworn with the original tags and protective hygiene liner intact. Full conditions are listed in our Returns Policy.
What items are final sale?
Items marked as Final Sale at the time of purchase are not eligible for return or exchange. The full list of exclusions is available in our Returns Policy.
Sizing & fit
How do I choose my size?
Each product page includes a size guide with measurements specific to that piece. We recommend checking the guide before ordering — sizing can vary slightly between styles, even within swimwear.
Do you have size guides?
Yes. You'll find a size guide on every product page, plus a master Size Guide with general measurements for women's and men's pieces. Always check the guide for the specific piece you're considering.
What if I'm between sizes?
If you're between two sizes, we generally recommend sizing up for a more relaxed fit, especially on swimwear. If you have specific questions about a piece, feel free to contact us before ordering.
About our pieces
What does Solea Wave sell?
Solea Wave is a curated edit of swimwear and beach essentials. Our selection includes women's bikinis, men's swimwear, hats, bags, accessories, beach essentials, and a rotating drop of new arrivals — everything you'd want for the beach, the pool, and warm-weather days.
Do you restock sold out items?
Some pieces do restock and others are part of limited drops that won't return. If something you love is sold out, reach out through our Contact page and we'll let you know if it's coming back.
Are product colors exactly the same as the photos?
Colors may look slightly different depending on your screen, lighting conditions, or photo editing. We do our best to keep our images as true to the actual pieces as possible.
Payments & security
What payment methods do you accept?
All available payment methods will appear at checkout. The exact options shown depend on your location and device.
Is my payment information secure?
Yes. All payments are processed through Shopify's secure checkout, which uses industry-standard encryption to protect your information. We never see or store your full card details.
Still need help?
If you still have questions, contact us and we'll be happy to help.
Contact Us