FAQ
Help Center
Frequently Asked Questions
Find answers about shipping, tracking, delivery times, international orders, and more.
Do you ship to the United States?
Yes, we ship to the United States.
Do you ship internationally?
Yes, we ship to most countries worldwide. Delivery times may vary depending on your country, local customs, and shipping carrier delays.
How long does shipping take?
Most orders arrive within these estimated timeframes:
United States: 5–9 business days
Canada: 5–9 business days
International orders: 7–25 business days
Delivery times are estimates and may vary depending on the destination, customs, holidays, or carrier delays.
How long does it take to process my order?
Orders are usually prepared within 2–5 business days before shipping.
Will I receive tracking?
Yes. Once your order ships, tracking information will be sent to your email when available.
Why hasn’t my tracking updated?
Tracking can take a few days to update after your order has shipped. If your tracking has not updated for several business days, please contact us and we’ll help you check it.
Can I change my shipping address after ordering?
Please contact us as soon as possible. If your order has not been processed yet, we may be able to update the address. Once the order has shipped, we cannot guarantee changes.
Are customs fees included?
For international orders, customs fees, import duties, or local taxes may apply depending on your country. These charges are the customer’s responsibility.
What if my package is delayed?
Shipping delays can happen due to customs, holidays, high-volume seasons, or carrier issues. If your order is taking longer than expected, contact us and we’ll help you look into it.
How can I contact you?
You can contact us through our contact page with your order number and we’ll help you as soon as possible.